Refund policy

 

We do not accept returns or exchanges; however, if a mistake happens from our end and you receive a wrong item or size, or the item arrives in a damaged state, notify us immediately (within 24 hours) and you will be refunded the entire cost of the item upon inspection of item.

To initiate a return, you must contact our customer support team by sending an email to aglow.jewels@gmail.com within 24 hours from receiving your order.

The returned item must be in its original condition, unused, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

Refunds will be issued within 2 to 3 business days of receiving and inspecting the returned item. The refund will be processed using the same payment method used for the original purchase.

If you fail to notify us within 24 hours of receiving your order, the return and refund will not be issued. 

Shipping costs will not be refunded.